IT service management

Hot Tip: IT Service Management Can Help You Achieve Business Goals

August 26, 2016

One of the primary goals of business today is to embrace and succeed with digital transformation. Digital transformation means all of the changes that go along with applying digital technologies across the organization. There are two considerations to make when working toward digital transformation within a company: ‘what are we going to do’ and ‘how are we going to get it done’.

The ‘what’ involves the specific digital initiatives that are necessary to achieve transformational changes. The ‘how’ involves making sure the proposed transformational changes actually deliver the results the business needs. IT service management can help the business with both of these questions. Here are the ways that service management helps push the organization closer to its digital transformation goals.

IT Service Management Lowers IT Spending

There aren’t many businesses that have fully recovered from the recent economic recession/depression. Though the economy is in slow recovery, the sting of drastic cuts to all departments still resonates. Keeping a lid on expenses — even during a time of digital transformation — is essential to the business’ long-term survival. Service management lowers the costs of expanding and enhancing the IT infrastructure without hamstringing progress.

IT Service Management Decreases IT Complexity

Even for the techiest of tech geeks, IT infrastructures are becoming enormously complex. Service management allows IT to add services like cloud computing, mobile access, increased storage space, additional compute power, and an array of new applications for digital transformation, all without bringing additional layers of complexity to the IT infrastructure. New services are delivered as a utility, instead of built ground-up in-house, which requires significant capital expenditures.

IT Service Management Improves IT Service

There is often a disconnect between the IT department and the business side. The disconnect occurs when IT is working round-the-clock to address user needs and questions, while troubleshooting issues, and is left without the time and resources necessary to lead the business through digital transformation. With managed services, IT can offload some of the mundane burdens of tech support and customer service to the service provider, freeing them for more productive endeavors that help the business truly embrace digital transformation.

IT Service Management Delivers a Higher Level of IT Security

Security isn’t just an issue IT has to contend with — it is the most critical issue on the platter. Security breaches are tremendously costly, not only in terms of downtime and data loss, but also in the realms of customer satisfaction, brand reputation, and regulatory compliance. A managed service provider can handle the routine monitoring and incident response that keeps your IT managers awake at night. IT teams can get back to focusing on planning for the future instead of simply worrying about the data breach of the day.

IT Service Management Provides Better Access to Services

With managed services, you can shift many (or all) of your services and applications to the cloud, where the service provider handles maintenance, updates and upgrades, and even customer support. Now your IT team can spend more time building the applications and services you need to take on the digital transformation.

IT Service Management Promotes Innovation

IT should be the most innovative department in your organization — continually finding new ways that technology can benefit and build the business. Managed services gives them the time and liberty to get back to being innovative, which in the end, is the ticket to successful implementation of your digital transformation initiatives.

Sold on managed services yet? Visit TOSS C3 today to request a quote.

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