IT service management

Why CPA Firms Are Stepping Up to IT Service Management

January 2, 2017

Finding the right IT service management company is not an easy task. Smaller CPA firms may feel that they do not need to enter the cloud. Medium firms are stuck in the middle trying to figure out if the cloud or managing their own IT staff is the most cost effective decision. Larger firms have already entered the cloud and are reaping the benefits of IT service management.

Whichever case you fall into, the key is to know what your options are. The professionals at TOSS C3, can help you determine the level of IT services that are right for your individual company no matter how big or small it is.


The ability to shrink or grow can be essential to the livelihood of a firm’s future plans. IT service management allows the company to add or reduce the number of computers quickly. All the software is ready to be installed, the hardware is easily attained, and the security is never compromised. IT as a Utility “Puts 100% of your Servers, Desktops, Applications, Backup, Help Desk, 24/7 Monitoring and Management in the TOSS Cloud. ITaaU® enables our clients to focus on their business and customers, not on Technology. ITaaU® turns IT into a utility-type service like water and electricity; because that’s what it should be.”

If you are thinking about growing anytime within the next 12 months, then now is the time to start considering your options for cloud management. Don’t wait till you are hiring new personnel or after you purchase new machines that you may not need.


There is no doubt that security is top priority in the CPA world. Client information must remain safe at any cost. Hackers are everywhere, and they are starting to target small to medium-sized firms. The information they are able to accumulate from client databases is sold to their ‘dark’ customers to use in identity theft.

As the American Institute of CPAs (AICPA) states, “Cybersecurity is one of the major areas of concern for our government as it faces threats to the nation’s critical infrastructure. For organizations, prevention of compromise to their information assets makes this issue a priority as focus and resources are placed on the formation of information security policy and the implementation of control measures to prevent access and/or manipulation of their systems and data.”

Pick the Right IT Service Management Team

IT service management is an industry that is still blooming. There are many vendors out there claiming to be the best, but the reality is, it can be a shot in the dark. Have your current IT manager on hand and ask the IT service management group how they would handle specific situations. Verify the company has certifications if they are needed. The vaguer they are about their answers, the less you will want to consider them.

Ask around to verify others have had a good experience with them. For an example, this is what Wilson Liu of Community Service Stations had to say about TOSS C3, “I emailed TOSS at 11:34 PM on Saturday night. The issue was being resolved by 11:37 PM. You cannot ask for better service.”

IT service management is the wave of the future, but it is not something that is unreachable for a CPA firm of any size. The sooner you can get information about the process, the costs, and the benefits, the sooner you can make a decision on how to proceed.

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