Network Engineer

Summary of Position

The Network Engineer position will expand your existing skills while at the same time develop your business savvy. You will gain invaluable experiences: in people management and time management, team leadership, and client interactions, and in project management as project leader and implementer

• Support the installation, optimization, integration, troubleshooting and upgrades of all IT systems or components.
• Assist with the planning, execution, monitoring and control of all engineering project related tasks and activities.
• Provide technical support, troubleshooting and complex problem resolution on escalated issues while monitoring and maintaining environment stability.
• Assist with storage allocation and support.
• Document software and system configuration.

Key Requirements

• Design and setup a TCP/IP network including DNS, DHCP, and WINS.
• Design, implementation and configuration of a multi-office Microsoft Active Directory.
• Physically built and configured IBM/Dell/HP server equipment.
• Design, setup, and implementation of a highly available virtual environment using VMware.
• Design, setup, and implementation of a storage area network (NetApp, EMC or EqualLogic) on fibre channel or iSCSI.
• Design, setup, and implementation of a multi-site Microsoft Exchange 2007/2010 email environment.
• Configuration and troubleshooting of Cisco switches, routers, and firewalls.
• Experience with the following technology preferred
• Design and installation of VDI environments.
• Design and installation of legal application software.
• Design, setup, and implementation of a multi-site Document Management System (Autonomy or Worldox Products).
• Install equipment into server racks including cable management.
• Programming/scripting experience.

Basic Requirements

• Be available for telephone or email support during the hours of Monday-Friday from 7:45AM-5PM.
• Open, continuously update, and close help desk tickets and pro-actively manage engineer’s tickets to timely resolution.
• Document and log client communications for purposes of accurate billing and documentation.
• Must be able to work closely and take direction from Management and Senior Engineers to resolve any issues.
• Must be able to work early mornings, late evenings or weekends as required or at least be available to.

The ideal candidate for this position will meet the following criteria:

• Exceptional people skills required.
• Strong organizational skills
• Previous experience opening support tickets
• General break/fix technical skills
• Skills in all versions of Windows, Spam, Malware, Viruses, etc.
• Troubleshoot client issues / prioritize issues

Qualifications (Knowledge, Skills, Abilities):

• OS Platforms: Windows XP, Windows 7, Windows 10 and Windows Server, (e.g. Windows 2003 Server, Windows 2008 and 2012 a plus)
• A + certified or equivalent experience
• MCSE certification a plus
• Knowledge of Windows Server / Active Directory a plus
• Knowledge of remote access / WebEx
• Ability to rid Malware / Virus using industry standard utilities **
• Ability to troubleshoot basic PC networking issues (i.e. does PC have IP address, is email flowing, etc.)
• Ability to troubleshoot issue with common office productivity applications such as MS Office (versions 2010-2016)
• Knowledge of various PDA (iPhone, Android, iPad, etc.)

Major Plus (Knowledge, Skills, Abilities):

• Knowledge, experience with Microsoft Active Directory / Exchange
• Knowledge, experience with N-Central, Kaseya, or other RMM tool(s)
• Knowledge, experience with ConnectWise
• Knowledge, experience with whole disk encryption
• Knowledge, experience with Citrix / VDI
• Knowledge, experience with VPN
• Knowledge, experience with Firewall (Cisco, WatchGuard, SonicWALL, etc.)
• Knowledge, experience with mail flow / DNS records / spam blacklists

Educational Requirements:

• Four-year degree in Computer Science, Systems Engineering or related field or the equivalent in experience.